Conflict Resolution Workshop

February 8, 2019

Presenters: Lyn Adamson

Location:

Venue: Toronto Don Valley Hotel & Suites
175 Wynford Dr
North York, ON
M3C 1J3

 


Event Type: In Person

Midwifery is team work, and an essential skill is dealing effectively with situations of conflict. Dealing ineffectively with conflict can intensify tensions, lead to a stressful work environment, and take up a lot of your time. This practical workshop will provide an array of tools and techniques to help achieve satisfactory outcomes and help your team respond effectively when conflict arises.

A professional mediator will facilitate this interactive workshop on topics including:

  • · Defining conflict and conflict resolution processes
  • · Dynamics of conflict escalation
  • · Power of acknowledgement of feelings, needs, and values
  • · Clarifying issues and common ground for constructive dialogue
  • · Raising concerns in ways that won’t lead to defensiveness
  • · Use of principled negotiation to generate win-win solutions
     

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