Crucial Conversations Frequently Asked Questions

Crucial Conversations for Mastering Dialogue is an award-winning program which teaches nine powerful skill sets to turn disagreement into dialogue. Grounded in decades of social science research, the course gives people the skills to step into disagreement—rather than over or around it—improving decision-making, teamwork, safety and engagement. 

How do I complete registration for the on-demand course?  

Registration for the on-demand eLearning is a two-step process. 

  1. Register online through the Association of Ontario Midwives website.
  2. Register with the Crucial Conversations Learner Dashboard using the registration link sent to you in the AOM's event registration confirmation email. 
    •  After you have filled out all of the fields, agreed to the terms and conditions and selected “REGISTER” you will be officially registered. 

Crucial Conversation Registration Page


Once registered, you will see the Crucial Conversations for Mastering Dialogue On-Demand Course on your learner dashboard. 

Crucial Conversations Learning Dashboard

I am having trouble logging in, how do I troubleshoot? 

•    Contact  the Crucial Learnings Technical Support team at
•    Do NOT create another account as this will use an additional license that another member may need. 

How long does Crucial Conversations take to complete? 

Crucial Conversations consists of 10 learning modules. You should expect to spend 6 to 8 hours completing them all. 

How much time do I have to complete the learning?

You must register to begin Crucial Conversations by March 31, 2024 and will have up to August 1st to complete all modules.

It is recommended that once started, you complete the course within 6 to 10 weeks to optimize your learning. 

How do I register for the supplementary webinars?

To enhance your learning and apply the "crucial skills" to specific midwifery situations, you are invited to join four supplementary webinars where you will be able to meet with fellow midwives and an experienced facilitator to discuss how to use these skills in everyday practice. 

Join us on:

  • Friday, October 20, 2023 to Master My Stories  with a focus on interprofessional relationships and burnout. Register here.
  • Friday, December 1, 2023 to Start with Heart. Register here.
  • Friday, January 19, 2023 to State my Path. Register here.
  • Friday, February 23 for a general Q&A. Register here

Make sure to add each webinar to your calendar when registering so you don't miss out on these opportunities! 

Must I have completed the course to attend the webinars?

NO! The webinars are meant to enhance the learning from the course but you do not need to have completed all of the modules to attend the webinars. They will be a great source of learning and opportunity for discussion regardless of where you are in your learning pathway. 

Why is the AOM offering this course to midwives for free? 

Poor communication can be a major factor in unproductive relationships. The development of skills to support healthy communication and therefore healthier interprofessional relationships has been identified as one important way to address and ameliorate the impact of the underlying causes of burnout and poor mental well-being. Healthy communication and healthy interprofessional relationships have also been identified as key factors in safe clinical environments and strong clinical outcomes. Providing this training to midwives will support improvements in communication within practice groups and in interprofessional interactions.