Events FAQ
What if I need to cancel my event registration?
An event registrant who wishes to cancel their registration for an AOM event must email their request directly to the AOM. A fee may apply depending on when the request is made and refunds within a certain number of days of the event may not be granted depending on the type of event (e.g. ESW, paid event or event with a pre-authorization deposit). Requests must include the member’s name, contact information, and the details of the event they are no longer able to attend.
To request a refund, please contact the assigned event coordinator or you can write to ckt@aom.on.ca
For ESW specific refund questions, please visit the ESW FAQ.
For more information about pre-authorization deposits, see the FAQ dropdown question below "Why does the AOM ask for my credit card information when the event is free (pre-authorization deposit)?"
Is there a charge to transfer from one event to another?
Transfers are NOT subject to an administrative fee but they can only be accommodated if space is available in the requested event.
Transfer requests must include the member’s name, contact information and the details of the event they are no longer able to attend as well as details about the event they wish to transfer into.
To request a transfer, please contact the assigned event coordinator or you can write to ckt@aom.on.ca
What is the AOM's refund policy for paid events (e.g. Ontario Midwifery Conference)?
An event registrant who wishes to cancel their registration for a paid AOM event must email their request directly to the AOM. Requests must be directed to the assigned event coordinator (see confirmation email) and include the member’s name, contact information, and the details of the event they are no longer able to attend.
Substitute delegates are permitted for AOM events (except ESW events). To make a substitute delegate request, written permission from the original registrant must be provided to the AOM by email ahead of the event.
PAID EVENTS(NOT ESW or events requiring a pre-auth) |
||
Cancellation request |
Refund |
Admin Fee |
| 30+ days before the event | 100% refund | None |
| 15-29 days before the event | 50% refund (minus admin fee) | None |
| 14 days or less before the event and no shows on the day of the event | Refunds considered in only exceptional circumstances (births are not considered exceptional circumstances). | If approved, a $100 admin fee applies. |
If I can't attend an event, can I transfer my spot to a colleague?
Substitute delegates are permitted for AOM events where no waitlist exists except for ESW as ESW requires the completion of pre-event materials. To make a substitute delegate request, written permission from the original registrant must be provided to the AOM by email ahead of the event.
What are the chances of being called off the waitlist?
When you join the waitlist, your place is date stamped. If a spot becomes available, waitlisted members are offered registration in the order they joined the waitlist.
Why does the AOM ask for my credit card information when the event is free (pre-authorization deposit)?
The AOM offers many free educational events to its members. When you register for one of these free events, a pre-authorization deposit will be required. We understand this can be confusing, so here’s what you need to know:
What is a pre-authorization deposit? A pre-authorization deposit, or pre-auth, is a temporary hold placed on your credit card. You are only charged if you cancel within 7 days of the event. Event spots are limited and AOM events often have waitlists. A pre-authorization deposit ensures that last- minute cancellations do not occur too frequently as we are often unable to fill the spot at the last minute.
As long as you attend the event, the pre-auth deposit is released shortly afterward. It can take up to may take up to 5 to 7 days for it to disappear from your credit card account, depending on your card issuer.
In short: The funds are held temporarily, and no payment is collected if you attend the event. The pre-auth is not eligible for PD reimbursement and should not be included when submitting a PD fund claim.
Cancellation request |
pre-auth Fee |
| 8+ days before the event | No charge, pre-auth deposit released from member's credit card |
| 7 days or less before the event and no shows on the day of the event | Pre-auth charged to member's credit card |
For virtual workshops, can I share my registration link with others or attend as a group?
Please do not share your registration link. Registration is required for each workshop attendee. Please check with the assigned event coordinator if you have questions about the format of a specific virtual event.
How do I know if my travel and/or accommodation is covered for an event?
Members who travel ≥ 100 km one way from their home to an event may be eligible for reimbursement for combined travel and accommodation costs from the AOM's Professional Development fund. For more information, please visit the PD fund FAQ (login required).
How can I request an AOM event in my community?
If you are interested in a specific AOM event and would like to see a workshop in your community, please contact ckt@aom.on.ca. We appreciate hearing from you!
How do I let the AOM know I would like them to develop an event on a specific topic?
If would like to let the AOM know that you would like more information or resources on a specific topic, please contact ckt@aom.on.ca. We appreciate hearing from you!
How can I become a speaker at an AOM event?
If you have specific expertise in a clinical area covered in one of our workshops and would like to become a speaker at an AOM event, please contact ckt@aom.on.ca. We appreciate hearing from you!
Where can I find out more information about ESW?
- Start by visiting the AOM’s ESW page: Emergency Skills Workshop (ESW) | AOM
- Contact esw@aom.on.ca if you have any further questions
Why can’t I find an event?
Many events are exclusive to members of the AOM, which means a log in is required to access event details and registration. If you can’t find an event, make sure you are signed in to the AOM website.
If the event is still not visible on the website, there could be other reasons for this, for example the event may be sold out. If you would like more information, please contact ckt@aom.on.ca.